Right of withdrawal
If you would like to return your products, please send us an email to office@simpleas.de or write to us in the online chat. We will then send you the return label.
Right of withdrawal
Unless there are exceptions, the user can revoke the contract within the period specified below (30 days) without giving reasons. In this section, users can find out more about the cancellation conditions.
To whom the right of withdrawal applies
Under EU law, European consumers have a legal right of withdrawal from contracts concluded online (distance contracts). You may withdraw from the contract within the applicable period for any reason and without justification. This right of withdrawal applies unless exceptions are listed below.
The rights set out in this section do not apply to users who do not act as European consumers.
Exercising the right of withdrawal
In order to exercise his right of withdrawal, the user must send the provider an unambiguous statement stating his decision to withdraw.
For this purpose, users can use the model withdrawal form, which they can find in the “Definitions” section of this document. However, users are free to express their decision to withdraw by means of an unequivocal statement in another, appropriate manner. In order to comply with the deadline for exercising this right, the user must submit the declaration of withdrawal before the withdrawal period expires.
When does the cancellation period expire?
- When purchasing goods the cancellation period ends 30 days after the day on which the user or a third party designated by the user who is not the carrier comes into possession of the goods.
- When purchasing several goods in one order, which are then delivered separately, the cancellation period ends 30 days after the day on which the user or a third party designated by him, who is not the carrier, comes into possession of the last delivered goods the last game or part.
Effects of withdrawal
Users who properly revoke a contract will have all payments made to the provider refunded, including delivery costs if applicable.
However, the provider is not obliged to reimburse additional costs if the user has chosen a different type of delivery than the cheapest standard delivery offered by the provider.
The refund will be made immediately, but no later than 30 days after the day on which the provider is informed of the user's decision to withdraw from the contract. The provider will make the repayment using the same payment method that the user used in the original transaction, unless expressly agreed otherwise with the user. In any case, the user will not incur any costs or fees as a result of the refund.
...when purchasing goods
The user must return or hand over the goods to the provider or a person authorized by the provider to receive the goods immediately and in any case no later than 30 days from the day on which he informed the provider of his decision to cancel the contract, unless the provider has offered to collect the goods himself.
The deadline is met if the user hands over the goods to the carrier before the expiry of the 30 day period or otherwise returns the goods as specified above. The provider may refuse reimbursement until he has received the goods back or until the user has provided evidence that he has sent the goods back, whichever is earlier.
The user is only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
The provider bears the costs for returning the goods.