Order, delivery & returns
We at simpleas. Believe that your shopping experience should be simple from start to finish. That's why we offer free shipping to Germany, Austria, and the UK, and you can return your orders for free within 30 days. Your satisfaction is our top priority!
What payment methods do you offer?
We offer a variety of payment methods, including Shop Pay, Gpay, PayPal, Klarna purchase on account, as well as credit cards such as American Express, Visa, Mastercard, Maestro and UnionPay.
How do I use a discount code?
You can simply enter your discount code at the checkout before you enter your delivery and payment method. You will find the field for entering the code directly below the overview of the selected products. In most cases, the discount codes apply to the regular prices and cannot be combined with other offers.
I have just placed an order on the website. How do I know that the order has been placed?
After you have placed your order, you will receive a confirmation email. This confirms receipt of your order and contains all the relevant details.
To which countries is delivery possible?
We currently deliver to Germany, Austria and the United Kingdom.
How much does delivery cost?
Our deliveries are free of charge.
How long is the delivery time?
In Germany, Austria & the United Kingdom, the delivery time is usually a maximum of 2 working days.
Can I track my parcel?
You will receive a dispatch confirmation with tracking information as soon as your parcel has left our warehouse.
Can I exchange a product?
If you are not satisfied with a product, you have 30 days to exchange it free of charge. Simply contact our customer service (office@simpleas.me) to start the process.
How much does the return cost?
Returns are free of charge for the first 30 days after ordering.
How can I make a return?
To arrange a return, please contact our customer service(office@simpleas.me). We will assist you with the returns process and send you a return label via email.
How and when will my money be refunded?
Once we have received your return, the refund will be made to your original payment method within 5 working days.